TECHNICAL & DATA / INSIGHTS DRIVEN
LEAD SALES ENGINEER
I'm a multilingual lead sales engineer experienced in leading complex technical implementation projects for international brands.
Insights driven, customer-centric and completely focused on delivering the best balanced business solutions to customers
Technical Implementations
Leading multiple implementation projects with focus on preserving technology integrity while delivering easy to consume solutions to clients
Data & Analytics
Building data models to support the best decision taking for clients and helping them integrate business intelligence driven actions in their daily procedures
Global Mindset
I have lived in diverse countries and cultures, I do speak several languages, and have worked with international clients in different regions
EXPERIENCE
In over 20 years of private and public experience I have applied my background knowledge mainly in Customer Service, Economy, SaaS design, Travel Industry, and Data Services
Travelport - Barcelona (Spain)
Lead Sales engineer - 2021-now
Management of top European OTAs from tech side, including platforms integrations and implementations
Customer Success Manager - 2015-21
Online specialist for top European OTAs, with main focus on agencies with potential to quickly help growing our Share of Wallet and Revenue in the region.
Consultancy focus actions on new business implementation from scratch and first phases optimization
Sr. Online Solutions Specialist - 2013-15
Technical account management for TOP Western Europe OTAs.
Key role for maintenance of business / content provisioning as well as new plans for expansion
CGI - Madrid (Spain)
UX design & functional analyst - 2012-13
User interface design and re-design for applications on travel business area.
Functional analysis, design and testing of generated software
URJC - Madrid (Spain)
Project Manager - 2009-12
Manager for projects on Economy in the Madrid region.
In charge of an important budget for researchers activities as well as dissemination events
Serviberia - Sevilla (Spain)
Global Operations Manager - 2009
In charge of a team of 300 employees, including 11 supervisors (sales, post-sales, back office, quality, etc.), under a multi-language environment (up to 9 languages), coordinating operations globally for all centers, based in Spain, Portugal and LATAM
Post-sales supervisor - 2007-09
In charge of a team of 20 employees, manage post-sales operations for the Spanish customer service center
Post-sales and back-office agent - 2005-07
Open competition career progress from mere sales agent to post-sales prime level and back-office level 3 agent
SUCCESS STORIES
During my professional career, including research for public institutions as well as business intelligence and projects/teams management for private companies, several success stories arise
New business acquisition
Help winning the biggest contract for Travelport in 15 years by co-leading the technical discovery, product proposition, read out and contracting support
Implementation projects
Lead implementation of our next gen APIs in diverse OTAs, as well as the technical platform integration of an OTA group after merge process
Customer engagement
Keep a premium OTA as single GDS with Travelport, when thinking on integrating a multi-GDS model, while supporting their growth YOY by 30%
Staff management
Ability to link incentive plans to both company revenues and employees absenteeism, so that the latter declined in 3 months from 18% to less than 7%
Project management
Manage a cross-regional project including 14 research teams from 10 countries on 'Bio-indicators for Global Climate Change'
Dissemination capabilities
Display my PhD results in the International Ethology Congress 2003, in front of 300 top level researchers, in Florianopolis Island - Brazil
TESTIMONIALS
Peter Boere
Customer Success Head Europe / Travelport
Sergio directly reported to Peter
”Sergio has been reporting to me for 2 years now, but I have known him for 6 years. Sergio is a professional that is detail oriented that always gives 100%. He is a team player, but also has the ability to take things on himself and deliver with little guidance required. He is great with customers, and truly understands the importance of consultative/value selling. I am really privileged to have him as part of my team“
Nicoletta Snaiderbaur
Senior Commercial Manager / Travelport
Sergio directly reported to Nicoletta
”Sergio is not only knowledgeable as online solutions expert but also very customer oriented, results driven, hard worker, and very reliable. He is passionate about delivering high quality results when supporting customers, and always trying to find new creative ways of resolving problems. In addition to a very deep technical knowledge he has also demonstrated a commercial acumen which is not always the rule with technical experts. He is a passionate about data analysis. Any company would be lucky to have Sergio as an employee...“
Javier de Esteban
Research Director / CIS - URJC
Worked with Sergio in common projects
”Sergio outstands due to his teamwork skills, his domain of multiple languages, and his ability to work on multi-cultural environments.
These skills, from my point of view, make him a key player on today professional context for any company or organisation.“
EDUCATION
My education has ranged from pure science learning and research, applied projects on cross-region environmental monitoring (i.e. Climate Change bio-indicators), and currently redirecting my efforts to data and insights management inside the business framework
IBM - online
Professional Certificate on Data Science - 2020
Focus on Machine Learning and AI, exposed through python coding and SQL queries
UPMC - Paris (France)
PhD in Behavioral Ecology - 2000-05
Universidad de Sevilla (US) / CSIC program. Research partnership with UPMC - Paris (France) and USP - Sao Paulo (Brazil)
US - Sevilla (Spain)
BASc in Biology - 1992-98
Global approach to life sciences, with late years focused on marine ecology and behavioral ecology
SKILLS
My skills are just an extension of my life background, including formal education, research and work on multi-national environments, and a continuous and never stopping need to learn more
Languages
Native Spanish, I also speak at business level both English and French, and in minor extent Portuguese and Danish
Presentation
Proven backtrack on presentation, storytelling techniques, multi-domain focus (science, IT, travel, data, etc.)
Data & Insights
Solid statistics background, business intelligence & strategy, data software (Tableau, PowerBI, SQL, etc.)
eCommerce
SEO/SEM insights, ROI strategies, meta-search vs direct channels, web design and training background
Project Management
Proven backtrack on multi-M $ projects management as well as teams management (up to 300 reporting staff)
Technology
IT architecture insights, SaaS design, functional flows design, APIs (SOAP, REST), development (next.js, python, etc.)
I HAVE WORKED WITH
In almost 15 years working for the travel industry I have had the opportunity to interact, support and mostly partner a series of best in class companies from around the world
eDreams OdigeO (BME:EDR)
Technical account manager in 2013-14 and new implementation tech lead in 2020
Atrapalo
Customer success manager 2015-currently. Tech implementation lead
Otravo Group
Customer success manager 2015-currently. Tech implementation lead
Expedia Group (NASDAQ:EXPE)
Technical account manager for whole European air business 2013-16
eBookers (NASDAQ:EXPE)
Technical account manager for whole air business 2013-16
Iberia (BME:IAG)
2005-09 interaction, becoming global Customer Service Operations Manager